Terms of Service

1. Service Requests & Appointments

By scheduling a service request with River Tech Appliance Repair online or over the phone, you agree to provide accurate contact information and ensure that an adult (18 years or older) is present at the property during the agreed-upon appointment window.

2. Diagnostics & Service Fees

Our technicians perform a comprehensive, in-person diagnostic evaluation to identify the exact issue with your appliance.

• Diagnostic Fee ($90): Covers the technician's travel, full inspection, and fault identification.
• Service & Repair Fee ($130+): Our standard labor rate for performing the required repair work.
• Upfront Approval: If you proceed with the repair, the diagnostic fee is applied toward the total cost of parts and labor. No work begins without your explicit quote approval.

3. Parts & Repair Warranty

We stand behind our workmanship and installed parts. Repairs performed by River Tech Appliance are backed by our standard 90-day parts and labor warranty unless otherwise specified on your receipt.

Note: Warranty coverage applies strictly to the specific parts replaced and issues serviced during the original call out. Unrelated component failures or pre-existing conditions are not covered.

4. Payment Terms & Cancellations

Payment is due in full upon completion of the service call or diagnostic inspection. We accept major credit cards, debit, cash, and Interac e-Transfers.

If you need to reschedule or cancel an appointment, please notify us at least 2 hours prior to your scheduled window so our technicians can adjust their routes accordingly.